In a world where your opponents are just a click away, user loyalty is the state-of-the-art marketing gimmick. Today, users have instant access to a bountiful of information regarding your business. From what it appears, they are done trying to settle for mediocre. Users only want to stick with companies who leave no stones unturned to build commendable customer experience.
2020 kicked off in a very interesting way, with all this situation going on there are certain types of businesses who are taking huge losses & are forced to close and the other ones who have their revenues bumping through the roofs and expanding aggressively at the moment to take a recently vacated share of the market.