Complaints Procedure

1. Introduction

At Interexy, we value your feedback. We are committed to addressing any concerns you may have about our services, website, or other matters. This page explains how to submit a complaint, how we handle complaints, and what steps we take to resolve issues effectively.
If you have a complaint, feel free to contact us so we can work on resolving it.

2. How to Submit a Complaint

We strive to make the complaint submission process as simple as possible. Here’s how you can raise your concerns:

Step 1: Choose Your Preferred Contact Method

You can get in touch with us through any of the following:

• Email: Send your complaint to info@interexy.com.
• Online Form: Use the contact form available on our website.
• Phone: Call us at
  • USA: +1 217 472 4313
  • Poland: +48 57 136 2271
  • UAE: +971 55 895 9032
• Mail: Send a written complaint to one of our offices:

To help us address your complaint efficiently, please include the following information:

• Your full name and contact details.
• A clear description of the issue.
• Any relevant supporting documents (screenshots, emails, receipts, etc.).
• Your preferred resolution, if applicable.

Step 3: Acknowledgment of Your Complaint

After we receive your complaint, we’ll confirm receipt within 2 business days and let you know we’ve started reviewing it.

Step 4: Investigation & Review

Our team will carefully investigate your complaint and may contact you for additional information. We aim to complete the review within 10 business days, but if it requires more time, we will keep you updated.

Step 5: Resolution & Response

Once we’ve completed our review, you will receive a formal response with our findings and proposed resolution. If you’re satisfied with the outcome, we will close the complaint. If not, you may escalate the matter (see below).

3. Escalation Process

If you’re not satisfied with our initial response, you can request further review by:

• Replying to our response email and stating why you disagree with the resolution.
• Requesting a senior manager to review your complaint.
• Seeking external mediation if necessary (details provided upon request).

4. Confidentiality & Data Protection

All complaints are handled with the utmost confidentiality. Any personal data you share will be processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU users, the California Consumer Privacy Act (CCPA) and Virginia Consumer Data Protection Act (VCDPA) for U.S. users, and the UAE Personal Data Protection Law (PDPL) for users in the UAE.

5. Commitment to Fair Resolution

Interexy is dedicated to resolving complaints in a fair, transparent, and efficient manner. Every complaint is an opportunity to enhance our services and ensure client satisfaction. Our goal is to provide a resolution that is both satisfactory and aligned with industry standards.

6. Need More Help?

If you have any questions regarding our complaints procedure, feel free to contact us at info@interexy.com. We appreciate your feedback and will do our best to assist you.